THM 5210 - Service Design and Delivery in Tourism and Hospitality Management

3 credit hours

Introduces a myriad of concerns, issues, and objectives found when managing service operations in the tourism and hospitality industry and provides a look into the decision-making process for improved organization operations. Reviews designing and delivering service to internal and external customers through basic principles of service management, service environment, and interactions.

Click here for the Spring 2024 Schedule of Classes